1. Introduction

At NutriMitha, customer satisfaction is our top priority. Since our products are freshly prepared and perishable, we follow a limited refund and replacement policy outlined below.

2. Eligibility for Refunds

• Refunds will only be issued for orders that are incorrect, damaged, or not delivered.
• Requests must be made within 24 hours of receiving the order.
• Proof of issue (photo or video) may be required for verification.

3. Non-Refundable Cases

• Change of mind or dislike of taste after consumption.
• Incorrect delivery details provided by the customer.
• Failure to collect an order on time (for pickup orders).
• Partial consumption of products before complaint is raised.

4. Replacements

In eligible cases, we may provide a replacement order instead of a monetary refund. Replacement timelines may vary depending on availability.

5. Cancellation Policy

• Orders can only be canceled within 2 hours of placement.
• Once preparation has started, cancellation requests will not be accepted.

6. Refund Timeline

If approved, refunds will be processed within 7–10 business days to the original payment method.

7. Contact Us

For any refund or cancellation-related queries, please reach out to us:
📧 support@nutrimitha.com
📞 +91 9868927822